BuildRail presents
SupportOSHumans supervise.
AI resolves.
SupportOS is the calm inbox for customer operations—bringing email, chat, and Slack conversations into one place. It drafts replies, classifies requests, and handles routine conversations automatically, using only your approved documentation, while your team stays in control of every decision.
No credit card required • Bring your own AI keys • Pay providers directly
Refund for duplicate charge
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resolvedOne platform.
Everything connected.
SupportOS brings customer conversations, support, and business insights together in one simple experience.
Connect with customers
Connect
Turn your website into a helpful first point of contact where customers can ask questions and get answers.
Support your team
Support
Keep customer conversations organized so your team can respond quickly and stay informed.
Understand your business
Insights
See what customers need, what is happening, and where your business can improve.
Not three separate tools.
One connected system.
Everything your team needs to stay out of the inbox.
Email, chat, AI, documentation, automations, and analytics—all working together in one calm workspace.
Resolve conversations faster
AI summaries, suggested replies, intent analysis, and translations help your team respond faster.
AI grounded in your knowledge
Connect documentation, files, and URLs so every AI response is based on your actual business information—with clear citations.
Let repetitive work resolve itself
Create AI-powered workflows that classify requests, draft responses, trigger actions, and keep your team focused on what matters.
Every conversation. One place.
Bring email, chat, and team alerts together in a calm workspace built for managing every customer interaction.
AI without the markup
Use the models you choose, connect your own API keys, and pay providers directly. No hidden token fees. No platform lock-in.
Scale with confidence
Manage teams securely with roles, permissions, usage controls, organization isolation, and complete audit history.
Meet Insights
Your business, understood.
Instead of digging through conversations and reports, Insights quietly watches what is happening behind the scenes and brings you the few things that actually need your attention.
12 customer conversations
Customers received quick, helpful answers throughout the day.
3 opportunities discovered
Insights noticed repeated questions that could be answered more clearly.
1 recommendation ready
Update your pricing page to reduce repetitive conversations.
Good morning.
Your business is running smoothly.
Pricing questions increased this week.
Adding a simple pricing FAQ could reduce repeat conversations and help customers find answers faster.
Today
Productive in minutes
Connect your channels, add your knowledge, and let AI handle the routine work.
Bring every conversation together
Bring chat, email, and team alerts into one calm workspace. Get your support operations running in minutes, not weeks.
Ground AI in your knowledge
Upload guidelines, contracts, internal docs, or FAQs. SupportOS uses your knowledge to create accurate answers with clear citations.
Let AI handle the routine
Automations classify, draft, and resolve repetitive requests. Your team supervises AI and focuses on conversations that need a human touch.
Simple pricing. Powerful support operations.
Start free. Bring your own AI provider. Scale when your support operation grows.
No AI markup. You pay your AI provider directly for usage.
Start Free
Explore SupportOS with AI workflows.
$0
- 3 team members
- 50 AI actions / month
- 20 knowledge documents
- Chat widget + inbound email
- Automations & audit log
Pro
For teams ready to automate repetitive support work.
$49/month
- Unlimited team members
- 2,000 AI actions / month
- 500 knowledge documents
- Everything in Free
- Priority support
Trust
Would you connect your customer data? Here's exactly what happens if you do.
Insights watches your customer conversations to find patterns — here's where AI is involved, where it isn't, and where your data goes.
AI assists. It doesn’t decide.
Every finding, score, and priority Insights shows you is calculated using the same fixed rules every time. AI is only ever asked to explain a conclusion Insights already reached — it never creates a finding or sets a priority on its own.
Humans decide.
Insights surfaces patterns and recommends next steps. Your team reviews, decides, and acts — nothing changes in your operation automatically.
Your data stays yours.
Your organization’s conversations and activity are isolated from every other customer’s. Your data is only ever used to produce your organization’s own insights.
Read the full security & trust page.
How your data is isolated, how AI actions stay under human control, and what happens if a connection or AI explanation fails — all in one place.
Questions, answered
Which AI models can I use?
SupportOS works with leading AI providers like Claude, GPT, and Gemini. Connect your own API keys, choose the models that fit your workflow, and pay providers directly with no AI markup from SupportOS.
How does SupportOS keep AI responses accurate?
Connect your documentation, files, and URLs to your knowledge base. SupportOS grounds responses in your actual business information and provides citations so your team can trust the answers.
Can AI reply without human supervision?
Only when you choose. SupportOS can draft replies for review or automatically resolve specific low-risk workflows that your team defines.
Is our business data secure?
Yes. Each workspace is isolated with enterprise-grade security controls, including row-level security, protected authentication, and complete audit history for administrative actions.
Your calm support workspace is
one sign-up away.
Connect your channels, add your knowledge, and see how AI can resolve routine support work in minutes.
Start free