BuildRail presents
SupportOSHumans supervise.
AI resolves.
SupportOS is the calm inbox for customer operations—bringing email, chat, and Slack conversations into one place. It drafts replies, classifies requests, and handles routine conversations automatically, using only your approved documentation, while your team stays in control of every decision.
No credit card required • Bring your own AI keys • Pay providers directly
Refund for duplicate charge
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resolvedEverything your team needs to stay out of the inbox.
Email, chat, AI, documentation, automations, and analytics—all working together in one calm workspace.
Resolve conversations faster
AI summaries, suggested replies, intent analysis, and translations help your team respond faster.
AI grounded in your knowledge
Connect documentation, files, and URLs so every AI response is based on your actual business information—with clear citations.
Let repetitive work resolve itself
Create AI-powered workflows that classify requests, draft responses, trigger actions, and keep your team focused on what matters.
Every conversation. One place.
Bring email, chat, and team alerts together in a calm workspace built for managing every customer interaction.
AI without the markup
Use the models you choose, connect your own API keys, and pay providers directly. No hidden token fees. No platform lock-in.
Scale with confidence
Manage teams securely with roles, permissions, usage controls, organization isolation, and complete audit history.
Productive in minutes
Connect your channels, add your knowledge, and let AI handle the routine work.
Bring every conversation together
Bring chat, email, and team alerts into one calm workspace. Get your support operations running in minutes, not weeks.
Ground AI in your knowledge
Upload guidelines, contracts, internal docs, or FAQs. SupportOS uses your knowledge to create accurate answers with clear citations.
Let AI handle the routine
Automations classify, draft, and resolve repetitive requests. Your team supervises AI and focuses on conversations that need a human touch.
Simple pricing. Powerful support operations.
Start free. Bring your own AI provider. Scale when your support operation grows.
No AI markup. You pay your AI provider directly for usage.
Start Free
Explore SupportOS with AI workflows.
$0
- 3 team members
- 50 AI actions / month
- 20 knowledge documents
- Chat widget + inbound email
- Automations & audit log
Pro
For teams ready to automate repetitive support work.
$49/month
- Unlimited team members
- 2,000 AI actions / month
- 500 knowledge documents
- Everything in Free
- Priority support
Questions, answered
Which AI models can I use?
SupportOS works with leading AI providers like Claude, GPT, and Gemini. Connect your own API keys, choose the models that fit your workflow, and pay providers directly with no AI markup from SupportOS.
How does SupportOS keep AI responses accurate?
Connect your documentation, files, and URLs to your knowledge base. SupportOS grounds responses in your actual business information and provides citations so your team can trust the answers.
Can AI reply without human supervision?
Only when you choose. SupportOS can draft replies for review or automatically resolve specific low-risk workflows that your team defines.
Is our business data secure?
Yes. Each workspace is isolated with enterprise-grade security controls, including row-level security, protected authentication, and complete audit history for administrative actions.
Your calm support workspace is
one sign-up away.
Connect your channels, add your knowledge, and see how AI can resolve routine support work in minutes.
Start free